Thank you for your email
Your complaint has been received
Your complaint has been recorded on our system and we aim to resolve it as quickly as possible.
This may involve calling you so its important to tell you that our calls may display as 'Unknown', 'Private' or 'Withheld' on certain handsets so we will send you a text where ever possible to let you know that we are trying to reach you.
We'll also try to reach you by email if you have provided us with accurate email address details. Please also check your junk email folder as emails may fall directly into here instead of your inbox.
Regulations allow us up to 56 days to resolve customer complaints but we hope to do this much quicker and will keep you informed of our progress.
If we haven't already resolved your complaint or if your contact is regarding an Existing Complaint we will contact you again no later than 10 working days from receipt of this email with details of your complaint reference number and how we intend to keep you informed about the progress of our investigation.
If you need to contact us in the meantime please email: