Help if your card is lost or stolen

Emergency Cash

If your card is lost or stolen you could still get cash at our ATMs

You need to have a minimum of £20 in your account to use the service. We will also cancel your card at the same time. Anytime Banking is available to those aged 11 and over with an eligible Ulster Bank Northern Ireland account.

Emergency cash

If your debit card is lost or stolen, simply call us and we’ll give you a code to use at any Ulster Bank ATM in Northern Ireland. You can withdraw up to £300 if you are an Anytime Banking customer, or up to £60 if you're not (provided the money is available in your account).

How does it work?

  • Call us any time on 0370 600 0459*
  • We will verify your details and agree the amount to be withdrawn
  • We will give you a six digit code which is valid for three hours
  • Simply go to an Ulster Bank ATM, press enter and follow the instructions


*Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary. Calls may be recorded.

Emergency Cash

Next steps