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Banking with us

Freeze your card using our app

Misplaced your card?

Unsure if your card could be in the back pocket of your jeans in the washing machine or down the side of the sofa? Don't worry, you can freeze your card so it can't be used until you find it again.

How to freeze your card

To freeze your debit card follow these three simple steps

  1. 01

    Log in to the app

  2. 02

    Select the account your debit card is linked to and tap 'Manage my card'

  3. 03

    Toggle on 'Card freeze'

Great news! Your card is now frozen and cannot be used.

If you find your card you can unfreeze it here too.

To freeze your credit card follow these three simple steps

  1. 01

    Log in to the app

  2. 02

    Select your credit card and tap 'Manage my card'

  3. 03

    Toggle on 'Card freeze'

Great news! Your card is now frozen and cannot be used.

If you find your card you can unfreeze it here too.

Have you lost your card?

If you have lost your card, had your card stolen or need a replacement card the quickest way to let us know is via the mobile app.