Switch to Republic of Ireland
Switch to Republic of Ireland
Back to main menu
Search
Search
Overlay

Help getting started for users

Starting out on Bankline

We’ve brought together all the support you need to get off to a great start. 

You’ll find what you need at each stage – from getting ready, to logging in and making payments.  

We’re here to help, with online support and live chat.  You’ll find handy tips like this one throughout: 

Tip:  Have the hub open alongside Bankline when you first log in, so we can help you get settled in.

Choose the step you're up to

Step 1

Waiting for my smartcard

Get ready for Bankline before your smartcard arrives. 

Information Message

Hop to Step 1 Open in new window

Step 2

Got my smartcard: first log in

Time to log in and start using Bankline.

Information Message

Skip to Step 2 Open in new window

Step 3

Onward support

Get the best from Bankline, build your skills and find resources for future success.

Information Message

Jump to Step 3 Open in new window

Know your administrators

Administrators are the people in your business who manage your Bankline profile. 

Some organisations have just one administrators, others have more. 

Knowing who your administrator is will be a huge help. We’re here to support too but they can help specifically with: 

  • Getting the items you need to log in.
  • Questions about how your business is set up and uses Bankline.
  • Questions about what roles and access levels you need.
  • Regaining access if you ever get locked out.  

Tip: Find out who your administrator is and make a note for future reference. That should be easy, because your administrator will be reaching out to share part of your log in details.

How to use the hub

  • Start by choosing the step you’re up to. 
  • You can stop whenever you like and pick up where you left off using the links above. 
  • In Step 2 you’ll be ready to log in. Have the hub open when you log in, so we can help you find your way around Bankline.  
  • If you come across a term you don’t understand, you can find explanations in the Jargon buster. You can also search our Bankline support pages.

Your personal Bankline assistant, Cora

Cora, our digital assistant, can help with your questions whenever you’re in Bankline or on our webpages. Just click the chat button on the bottom right of this page, or any Bankline page.  

If there’s anything Cora can’t solve, she can connect you to a Bankline specialist (available in working hours).

More support

 ‘How to’ FAQ articles 

Search our FAQs for answers to any Bankline question.

Search FAQs

Open in new window

Bankline blog

Read the latest updates, get handy tips, and hear from our team and other businesses who use Bankline.

Check out the Bankline blog

Open in new window

Support guides

Want to learn at your own pace or dive into the details?

Download our support guides 

Open in new window

Contact us

Text bubble icon

Cora

Cora, our AI assistant, can answer your questions 24/7, and connect you to an adviser. Start a chat by clicking the ‘Chat now’ button at the bottom right of this page, or any other Bankline screen. 

Information Message

Messaging icon

Webchat

Our Bankline experts are online and ready to help 8am to 5pm, Monday to Friday, excluding public holidays. 

Start a chat by clicking ‘Chat now’ and ask to speak to an adviser. Cora will connect you in working hours. 

Information Message

Mobile phone icon

Telephone

Prefer to give us a call? The Bankline helpdesk is here to help with complex queries. Call us on:  

0345 300 2942 

Lines open 8am to 5pm, Monday to Friday.  Excluding public holidays. 

Relay UK users can call us on 18001 0345 300 2942. 

+44 345 300 2942  (outside the UK) 

Information Message

Need help with something else?