All the help you need with Bankline in the way you want.

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FAQs

Support guides

Bankline security

Get in touch

What help is available?

Our webchat team is available 8am to 6pm, Monday to Friday

Search our FAQ hub and download user guides

You can call the Bankline Helpdesk for support with more complex queries.

Bankline FAQs

Find an answer to your questions in our regularly updated FAQ hub. Here are a few of the most commonly asked questions:

How do I order a smartcard?

How do I reset my PIN or password?

Where can I find my BIC/SWIFT code?

Search our FAQs

Support guides

Our downloadable support guides cover all the Bankline essentials. They are great reference points if you’re getting started on Bankline. They also cover exporting and importing payments.

Getting started Close

New to Bankline? The guides below will take you through the steps you need to set up your profile and get started:

Getting started: administrator's guide (PDF, 1,114KB)

Exporting Close

Importing Close

For detailed guidance on importing payment files:

Importing guide CSV format (PDF, 789KB)

Importing guide XML (PDF, 734KB)

Other guides, including Open Banking Close

Bankline security

With Bankline, the power is in your hands to tailor the security that works for you. Using these features can help make a difference in keeping your business safe.

Make the most out of these Bankline features

Set dual controls Close

Set dual controls

Dual controls let you decide where a second approver is needed to make a payment or system change.

When switched on, another user will have to authorise the action, making it much harder for criminals to get at your money. These settings help protect against fraud, vishing and malware attacks. We strongly recommend you use them.

There are three kinds of dual controls. Find out what they control and how to use them here:

Customise payment limits Close

Customise payment limits

Payment limits give you extra control of your outgoings and help protect your profile from fraud and misuse. As they’re customisable, you can set them at the right level for your business and change them over time. We strongly recommend you do so.

You can set:

A gross daily payment limit
A maximum payment amount
Individual user limits
Thresholds where dual authorisation and smartcard approval is required.

Bankline administrators can set and change these limits. For help and more information, visit:

How do I set or change payment limits for my organisation?

Manage user access and roles Close

Manage user access and roles

Set what different users can see and do by assigning them customised roles. This means users only have access to do what they need to. It puts you in control and limits what a criminal could do, even if they got access.

Create a role using sets of ‘privileges’ or adapt from our pre-set ‘Master’ roles
Link the role to specific accounts
Assign the role to the users who need it

Administrators can create, assign and change roles. For more information visit:

Spot and avoid fraud

Bankline is available to Ulster Bank business current account customers. Fees apply.

Get in touch

Bankline customers

Call the Bankline helpdesk on:

0345 300 2942 (Relay UK: 18001 0345 300 2942)
+44 131 278 0057 (outside the UK)

8am to 6pm, Monday to Friday. Calls may be recorded.

Apply for Bankline

To find out more or to apply for Bankline, call our team on:

0345 030 3109 (Relay UK: 18001 0345 030 3109)

9am to 5pm, Monday to Friday. Calls may be recorded.