All the help you need with Bankline in the way you want.

How can we help?

What help is available?

Our webchat team is available 8am to 6pm, Monday to Friday 

Search our FAQ hub and download user guides

You can call the Bankline Helpdesk for support with more complex queries.

Bankline FAQs

Find an answer to your questions in our regularly updated FAQ hub. Here are a few of the most commonly asked questions:

How do I order a smartcard?

How do I reset my PIN or password?

Where can I find my BIC/SWIFT code?


Get in touch

Bankline customers

Call the Bankline helpdesk on:

0345 300 2942 (Relay UK: 18001 0345 300 2942)
+44 131 278 0057 (outside the UK)

8am to 6pm, Monday to Friday. Calls may be recorded.

Apply for Bankline

To find out more or to apply for Bankline, call our team on:

0345 030 3109 (Relay UK: 18001 0345 030 3109)

9am to 5pm, Monday to Friday. Calls may be recorded.