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Help, support and live chat

Frequently asked questions

Help and support topics

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Account information

Do you offer any free business planning support?

What kind of bank accounts are available?

My personal and business accounts are now displayed separately, why?

How do I view my multiple businesses in the app?

How can I add or remove signatories on my business account?

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General banking information

Where can I find my business account number and sort code?

Can all my businesses be registered together on Bankline?

Does the Authorised Push Payment Scam (APP) code apply to Business and Commercial customers?

What is a cashflow forecast in my business account business plan?

How do I pay in a cheque or cash to my current business account?

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Top help questions

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How do I change my business name?

You can change your business name with Cora, our digital assistant.

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What do I need to get my business going?

You can find advice from sector specialists, information about accounting and more.

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How do I get help with a payment that I don't recognise?

There are various ways we can help if something has gone wrong with a payment. The advice will be different depending on the payment type.

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Popular how to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Anytime Internet Banking.

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Make a complaint

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

Learn how to make a complaint Open in new window
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Report a fraud

It’s important that you contact us, so that we can investigate and help you as quickly as possible.

Learn how to report a fraud Open in new window
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Explore our ways to bank

We have a range of digital banking options whether you're banking from the office or on the go. Check out if Bankline or Anytime Banking works better for you.

Learn more about ways to bank Open in new window
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Cora is here to help you

Available 24/7

Cora can support you ith a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

 

Helps you change your details

Cora can update your address and help you get your phone number, email address or name updated too.

 

Allows you to report a lost card

Cancel your lost card and securily order a new one.

 

Helps you get a PIN reminder

Forgotten your PIN? Get a PIN reminder through Cora.

Get to know Cora Open in new window