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Manage your signatories

How to add, change or remove signatories on your account?

  • Some Business customers can add a new third party / signatory on the mobile banking app. To check if you’re eligible, please see our checklist. 
  • You can add, remove or change signatories on your account by filling out the Business or Commercial form below. Have a read of our guidance to help you decide which is right for you.
  • Once you complete the form, we‘ll need to contact other individuals named in your request. We may also reach out to you for more information. 
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What changes can I make using the form?

  • By selecting "I want to update my existing mandate" you can change your signing rules, add signatories, remove signatories and change the details of a signatory / third party.
  • By selecting "I want a new mandate", you can completely replace the existing mandate for the business. For example, you may want to do this if you have a complete change of business ownership or have bought over an existing business. 
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Warning:
If you select “I want a new mandate”, this will remove all existing signatories and signing rules on the mandate and replace with those provided in the form. Any existing signatories who are no longer to be signatories will also lose their Business Banking facilities such as online/telephony banking and cards.

Which form do I complete?

If you wish to add, change or remove signatories, you’ll need to complete one of the forms below. Have a read and if you’re still not sure whether you’re a Business or Commercial customer contact us for some help.

Business customers

(Turnover up to £6.5m)

Use our online form to tell us you want to change your signatories.

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Commercial customers

(Turnover over £6.5m)

Ask your dedicated Services Team to help you change your signatories, or complete our online form.

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Can I add or remove signatories via Anytime Banking or the mobile app?

You can add signatories or third parties to your mandate using the mobile app if you are a Sole trader, Limited Company or UK Company Limited by Guarantee and if you don’t have multiple signing groups.

If this is you, you can follow these steps:

  1. Login to the Mobile Banking app
  2. Select the profile icon at the top of the account screen
  3. Select ‘Manage business details’
  4. Select either the ‘Mandates and Signatories’ or ‘Mandates and Third Parties’ button and follow the steps

    As an extra protection measure, you’ll need to have Biometric approval set up on the app. If you haven’t got this, you will be prompted to do this once you log in.

You won’t be able to do this if you are a Commercial Customer and you can’t add or remove signatories using Anytime Banking.

Frequently asked questions

Get in touch

If you require support, get in touch with the team:

0345 366 5592 
18001 0345 366 5592 for Relay UK
0044 345 366 5592 from overseas

Our opening hours are Monday- Friday 8:30am-5:30pm.