Manage your account

You can update your email address and phone number via Anytime Banking. Once logged in, go to ‘Your details’ in the top menu. 

You can sign up for Anytime Banking here. You'll need your account number and sort code.

The quickest way to order account statements is via Anytime Banking or the mobile app.

Log in to Anytime Banking, go to ‘Statements’ then ‘Your accounts’.  

You can sign up for Anytime Banking here. You'll need your account number and sort code.

The easiest way to manage your signatories is by visiting this page.

Use our digital form. Click the link below to get started.

Change your details

This form does not change your personal address. Learn how here.

Change your business name for all business entities

Submit your request in writing. The request must include the following details:

Written authorisation from the signatories on the account approving the name change (a one to sign account would require one signature, two-to-sign would require two signatories)

 

Sort Code


 

Account Numbers

 

Existing account name

 

Details of the new account name

 

Reason for the change and date that it will come into effect

Send your request to:

Ulster Bank
Business Banking Support Team
4th Floor
11-16 Donegall Square East
Belfast 
BT1 5UB

Once received, and as long as all paperwork is complete and accurate, requests will be actioned within two to three business days.

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

If you have Anytime Banking

Log in to Anytime Banking. Your balance and available balances can be found on your ‘Account Summary’ page.

Log in to Anytime Banking

If you don't have Anytime Banking

To check your balance, call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

The quickest way to create, amend or cancel Standing Orders is via Anytime Banking.

Once you’re logged in, go to ‘Payments and transfers’, then ‘Manage standing orders’. If you need help with your request, click the 'Support' button in there.

Log in to Anytime Banking

If you don’t have Anytime Banking

If you don’t have access to Anytime Banking, you can manage your Standing Orders using our digital form.

The form will ask you for the email addresses of the people with signing permissions on the account. We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Click the link below to get started.

Change a Standing Order

Please note, this form is for business banking customers only. If you're looking to change a standing order for your personal account,  please visit our personal site here.

A limit of £10,000 applies to this form.

You’ll need to contact the organisation you want to set up the Direct Debit with. They’ll provide you with a Direct Debit mandate form to sign. Once you’ve signed it, they’ll arrange for the Direct Debit to be set up with us.

On the Direct Debit mandate form, you’ll need to include:

Your name and address

The address of your bank

Your account number and sort code

The name(s) on the bank account

New Direct Debits will appear in Anytime Banking as soon as the first payment is sent.

The easiest way to stop a cheque is to speak to one of our team:

If you are calling from the UK: 0345 366 5592

Relay UK: 18001 0345 366 5592

If you are calling from abroad: 0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

Click the link to Request a call back

If you have Anytime Banking

Once logged in, go to 'Payments and transfers' then 'Make a payment or transfer’.  If you need any help, click the 'Support' button there.

Log in to Anytime Banking

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

If your card has been lost or stolen, or you think someone may have access to your PIN, contact us on:

0370 600 0459
Relay UK 08001 0370 600 0459

If you are calling from abroad

To report a lost or stolen Debit Card, call us on 0044 131 549 8186.

To report a lost or stolen Credit Card, call us on 0044 126 850 0813.

We are open 7 days a week 24/7.

Calls may be recorded.

Before you call us, check your statement to make sure there are no unfamiliar transactions. 

Remember, if you cancel your card, you’ll need to update your details for recurring payments, when your new card arrives

Business Card helpdesk

If you are in the UK, call us on:

0345 300 4473
Relay UK 18001 0345 300 4473

If you are abroad, call us on
0044 345 300 4473

Lines are open Mon to Fri 9am to 5pm.

If you have a OneCard

Go to Smart Data OnLine to manage your OneCard.

You can also call the OneCard helpdesk, on:

0345 300 7295
Relay UK 18001 0345 300 7295.

Lines are open Mon to Fri 9am to 5pm.

To add card holders to your charge card, please complete and return this form.

Click the link below to find out how to make and accept card payments.

Making and accepting card payments