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Make changes to your account and manage your details

Manage your account

What do you want to do?

Make changes to your account

Make changes to your payments

Manage your business cards

Find answers to common questions

Get help with your account

Do you have a Bankline account?

If you use Bankline, visit the Bankline page for more information about how to manage your account.

Manage your account details

Update your email and phone number Close

If you have Anytime Banking

To update your email address and phone number, log in to Anytime Banking and go to ‘Your details’ in the top menu.

If you need help while using Anytime, click the 'Support' button in there.

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:

0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

Order account statements Close

If you have Anytime Banking

The quickest way to order statements is to use Anytime Banking.

Log in to Anytime Banking, go to ‘Statements’ then ‘Your accounts’. If you need any help with your request, click the 'Support' button in there.

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

Manage your signatories Close

To add or remove signatories on your business account you’ll need to complete our digital form. Click the link below to get started.

Manage your signatories

Change your business details Close

Change your name (Ltd Company only), your business address or primary contact

Use our digital form. Click the link below to get started.

Change your details

This form does not change your personal address. Learn how here.

Change your business name for all business entities

Submit your request in writing. The request must include the following details:

Written authorisation from the signatories on the account approving the name change (a one to sign account would require one signature, two-to-sign would require two signatories)

Sort Code

Account Numbers

Existing account name

Details of the new account name

Reason for the change and date that it will come into effect

Send your request to:

Ulster Bank
Business Banking Support Team
4th Floor
11-16 Donegall Square East
Belfast
BT1 5UB

Once received, and as long as all paperwork is complete and accurate, requests will be actioned within two to three business days.

Change your statement preferences Close

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

Open an additional account Close

You can download the PDF form below to open additional accounts for businesses that we already hold accounts for.

To download the form:

Download Adobe Acrobat Reader (free download)
Right-click the link below and select 'save as' to download it to your computer (not a phone or tablet)
Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader’

Download additional account form

(The form will not open in your browser. Please follow the instructions above.)

To send the form back to us:

If you’re a business customer (turnover under £6.5m) , send the completed form here
If you’re a commercial customer (turnover over £6.5m), please return the completed form to your dedicated service team. If you do not know who this is, send it here

If you need support, please call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Apply for an overdraft Close

Visit our Business Overdrafts page to see how we could support you, and to find out how to apply for an overdraft online.

Business overdrafts

Security may be required. Product fees may apply. Over 18s only. Subject to status, business use only.

Any property or asset used as security may be repossessed or forfeited if you do not keep up repayments on any debt secured on it.

Apply for a loan Close

Click the link below to learn more about our loan and finance options, and to find out how to apply online.

Business loans and finance

To apply online you must be trading as a sole trader, partnership or limited company in Northern Ireland. Security may be required. Product fees may apply. Over 18s only. Subject to status, business use only.

Any property or asset used as security may be repossessed or forfeited if you do not keep up repayments on any debt secured on it.

View your account balance Close

If you have Anytime Banking

If you don't have Anytime Banking

To check your balance, call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

Close your account Close

Use our digital form to tell us to close an account. Click the link below to get started.

Close your account

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Manage your payments

Create, amend or cancel Standing Orders Close

If you have Anytime Banking

The quickest way to create, amend or cancel Standing Orders is via Anytime Banking.

Once you’re logged in, go to ‘Payments and transfers’, then ‘Manage standing orders’. If you need help with your request, click the 'Support' button in there.

If you don’t have Anytime Banking

If you don’t have access to Anytime Banking, you can manage your Standing Orders using our digital form.

The form will ask you for the email addresses of the people with signing permissions on the account. We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Click the link below to get started.

Change a Standing Order

Please note, this form is for business banking customers only. If you're looking to change a standing order for your personal account, please visit our personal site here.

A limit of £10,000 applies to this form.

Set up a Direct Debit Close

You’ll need to contact the organisation you want to set up the Direct Debit with. They’ll provide you with a Direct Debit mandate form to sign. Once you’ve signed it, they’ll arrange for the Direct Debit to be set up with us.

On the Direct Debit mandate form, you’ll need to include:

Your name and address

The address of your bank

Your account number and sort code

The name(s) on the bank account

New Direct Debits will appear in Anytime Banking as soon as the first payment is sent.

Cancel a Direct Debit Close

If you have Anytime Banking

Once logged in, go to 'Direct Debits' and select 'Manage direct debits'. If you need any help, click the 'Support' button there.

You can also use the mobile banking app to cancel a Direct Debit. Once logged in, select ‘Direct Debits’.

If you don’t have Anytime Banking

You can cancel a Direct Debit using our digital form. Click the link below to get started.

Cancel a Direct Debit

Transfer money between accounts Close

If you have Anytime Banking

Once logged in, go to 'Payments and transfers' then 'Make a payment or transfer’. If you need any help, click the 'Support' button there.

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

Make payments and pay bills Close

If you have Anytime Banking

Log in to Anytime Banking and select ‘Payments and transfers’ in the top menu. If you need any help, click the 'Support' button there.

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

Stop a cheque Close

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

Make an International Payment Close

If you have Anytime Banking

You can make an international payment to an individual or business outside the UK from your bank account as and when it suits you.

If you already have a payee set up:

Select 'Payments and transfers' from the left hand menu.

Under the 'International payments' section select 'Make a Payment'.

In the 'Who would you like to pay?' section select 'Make a repayment/pay someone I've paid before'.

Select the payee name from the drop down list followed by 'Next'.

In the 'How much would you like to send?' section complete the amount in the currency of the receiving country. If the country is listed here, the default currency will be GB Sterling.

You then choose when you want the payment to arrive and which fees you need to pay.

Select 'Make this payment' and the date the payment is to be sent.

Select the account you want to make the payment from.

Select 'Next' to view the instructions you have given and then 'Confirm' to arrange for your payment to be made.

If you don't have a payee set up

Find out how to set up an international payee.

Please note: In some circumstances you will be asked to use your Card-Reader before the online payment is made. These are:

If you set the payee up through Telephone Banking and have not yet made a payment online

If you need to change your existing message to the payee

If you need to make a faster international payment to a country other than in Euros to EU Member States

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

You can also send us a request to call you back by clicking the link below.

Request a call back

Order a cheque or paying in book Close

You can order cheque books and paying in books by using our digital form. Click the link below to get started.

Order a cheque or paying-in book

Order a certificate of balance Close

Order a certificate of balance using our digital form. Click the link below to get started.

Order a certificate of balance

Order a certificate of interest Close

You can order a certificate of interest using our digital form. Click the link below to get started.

Order a certificate of interest

Manage your business cards

Report your card lost, stolen or damaged Close

If your card has been lost or stolen, or you think someopne may have access to your pin, contact us on:

0370 600 0459
Relay UK 08001 0370 600 0459

If you are calling from abroad

To report a lost or stolen Debit Card, call us on 0044 131 549 8186.

To report a lost or stolen Credit Card, call us on 0044 126 850 0813.

We are open 7 days a week 24/7.

Calls may be recorded.

Before you call us, check your statement to make sure there are no unfamiliar transactions.

Remember, if you cancel your card, you’ll need to update your details for recurring payments, when your new card arrives

Business Card helpdesk

If you are in the UK, call us on:

0345 300 4473
Relay UK 18001 0345 300 4473

If you are abroad, call us on
0044 345 300 4473

Lines are open Mon to Fri 9am to 5pm.

If you have a OneCard

Go to Smart Data OnLine to manage your OneCard.

You can also call the OneCard helpdesk, on:

0345 300 7295
Relay UK 18001 0345 300 7295.

Lines are open Mon to Fri 9am to 5pm.

Change your card limit Close

You can change your individual cardholder credit limit(s) through our ClearSpend app, or by calling the number on the back of your credit card.

Making and accepting card payments Close

Forgotten your card PIN? Close

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm.

Answers to common questions

What do I do if I'm going on holiday?

How do I query a transaction I don't recognise?

How do I electronically sign a form?

Manage your account with Anytime Banking

Anytime Internet Banking is the quickest way to get most things done. Once you’re logged in, it’s easy to manage your accounts online.

Check your balance

Set up, amend or cancel a Standing Order

Update your contact details

Report your debit card stolen, lost or damaged

Transfer money between accounts

Pay a bill, make a payment or stop a cheque

Don't have Anytime Internet Banking?

Find out how to sign up. You'll need you account number and sort code to get started.

Anytime Banking

Get the app

Anytime Banking customers can manage their accounts on the go with our mobile app.

More about the mobile app

Anytime Banking is available to Ulster Bank business account customers. The mobile app is available on selected iOS and Android devices with a UK or international mobile number in selected countries.

If you need more information...

Business Banking support

Find out how to sign up. You'll need your account number and sort code to get started.

Visit the Support Centre

Contact numbers

You'll find our contact details, including emergency numbers, on our Contact Us page.

Find a contact number