Manage your account

Top account tasks Open in new window

Chat to Cora Open in new window

Anytime and Mobile banking Open in new window

Common questions Open in new window

Top account tasks

Select below:

Manage payments

Stop a cheque

The easiest way to stop a cheque is to speak to one of our team:

If you are calling from the UK: 0345 366 5592

Relay UK: 18001 0345 366 5592

If you are calling from abroad: 0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm.

Manage standing orders

You can create, amend and cancel standing orders in Anytime Banking or the mobile app.

Log in to Anytime Banking, go to ‘Payments and transfers’ then ‘Manage Standing Orders’.
When using the app, choose the correct account and then select ‘Standing Orders’.

If you don’t have Anytime Banking or the mobile app

Anytime Banking or the mobile app are the quickest and most secure way to set up, cancel or amend a standing order. You can register for Anytime Banking using Set up Anytime Banking.

If your account is not registered to use Anytime Banking, or Mobile Banking you can Contact Us and we’ll help you with your request.

If your account is held in the Channel Islands, Isle of Man or Gibraltar

Visit our Contact us page and get in touch with us to request a new standing order.

See recent payments, transfer money and pay bills

To view recent payments and your account balance, log in to Anytime Banking and you’ll find your balance and available balances on the ‘Account Summary’ page.

You can also view your account balances on our mobile app.

Learn about Anytime Banking

Order account statements

Not got Anytime Banking? You can sign up here. You'll need your account number and sort code.

To change your statement preferences:

You'll need to speak to our webchat team to change the frequency of your statements.

Our team are here to help you 7am to 8pm Monday to Friday, 8am to 8pm on Saturdays, and 9am to 5pm on Sundays.

Click ‘Chat to Cora’ to get started.

Cancel a direct debit

You can do this in Anytime Banking. or our mobile app.

Anytime banking:

Once logged in, got to 'Payments & Transfers". From the 'Direct debits' section, select 'Manage direct debits'. If you need any help, click the support button there.

Mobile app:

From the app, choose the account with the direct debit you want to cancel, then select ‘Direct debits’.

If you don’t have Anytime Banking:

You can cancel a Direct Debit using the digital form below.

The form will ask for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request.

Cancel direct debit form

Change payment limits

Mobile App and Anytime Banking

You can now update your daily payment limits in the mobile app or Anytime Banking. The maximum limit is £50,000.00 per account for Business customers across Anytime, Mobile & Open Banking. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance.

To change your 'Payment limits' using the Mobile Banking App, tap on the ‘Payments’ icon at the bottom of the screen, select ‘Payments settings’ and then ‘Payment limits’.

In Anytime Banking, select ‘Payments and Transfers’ from the top menu, then on the Payments and Transfers page, select ‘Manage payment limits’
Select the limit you wish to amend.
Select the amount you wish your limit to be set to, this can only be changed in increments of £500.00
Select ‘Next’ to navigate to the next page.
If decreasing your limit, please confirm the change and your limit will take effect immediately.
If you wish to increase your limit, please follow the on screen instructions for support. On mobile app, you will need to use biometric approval to complete the limit change.

In Anytime Banking, you will need to provide authentication via Multi Factor Authentication or your card and card reader, depending on what you have set up.

Mobile Banking

Anytime Banking

Telephone

Payments via telephone banking are limited to £10,000.00.

Releasing bank security

Do you have business lending with us that’s secured by an asset or other form of security?

If you want to release this asset from the loan you can contact our team on 0345 366 5592

From outside the UK +44 345 366 5592

For Relay UK 18001 0345 366 5592

You'll need:

Your Business Loan Account number and sort code.
Full Property address to be released, including the Title number and date charge registered, if known. Please note if the property is in Scotland, you must use a solicitor and provide their details.
Type of security to be released e.g., property, guarantee or life policy.
Your contact information

Without all this, we'll be unable to process the request.

Unless the loan is fully repaid any requests to release security will need to be reviewed and approved before being processed and will be subject to credit approval.

Is the release for a Limited Company?

Check if the property legal charge is outstanding at Companies House or at the Land Registry before contacting us.

If it is at Companies House, It is the responsibility of the Legal Estate Owner to arrange for the completion and filing of the appropriate forms at Companies House. Check the Land Registry records.

Are you a Solicitor acting on behalf of a customer?

We can only accept written requests, as we require the customer's written consent. You can send the request to:

Lending Operations Manchester,
Ulster Securities Team,
Green Area 8th Floor,
1 Hardman Boulevard,
Manchester M3 3AQ,
Depot 049

You'll need to provide:

Customer name and full address, including the post code and the customer's date of birth
Business name and Business Loan Account number and sort code
Full Property address to be released, along with Title number and date charge registered
Type of security to be released
Customer's written consent
Your contact information

Change your details

Change your business address

You can update your business and or statement address using our digital change business address form.

Change your business name

You can update your business name by using our digital change business name form.

Change your primary contact

You can update your primary contact using our digital change primary contact form.

Change your business contact details

The quickest way to update your business email address and phone number is through the mobile app or Anytime Banking.

In the mobile app:

Log in to the mobile app.
Click-on your profile.
Select ‘Your business contact details’.
Then just select the business contact details you want to update.

To make changes in the App, you’ll need to be registered for biometric approval.

In Anytime Banking:

Log in to Anytime Banking.
Go to ‘Your details’ in the top menu.
Select the ‘Business’ tab.
From there, go to ‘Manage business details’ to get your details updated.

To make changes in Anytime Banking, you’ll need to be registered for biometric approval or have your card reader to hand.

If you need any help in registering for either the mobile app or Anytime Banking just click on ‘Chat to Cora’.

Manage your signatories

To add or remove signatories on your business account you’ll need to complete a digital form. You can find it here:

Manage your signatories

Commercial customers, please visit the link below to manage your signatories.

Manage your signatories

Adding and removing cardholders from your OneCard

To add cardholders to your OneCard, please complete and return the additional cardholder application form.

To remove card holders from your OneCard, please complete and return this form.

Please sent the completed form by email to Commercial Cards Account Management.

Or, send by post to:

Ulster Bank
BBNI Customer Support
1st Floor
Donegall Square East
Belfast BT1 5UB

Find out more

Manage your OneCard limit

You can change your individual cardholder credit limit(s) through our ClearSpend app, or by calling the number on the back of your OneCard.

Order certificates of interest or balance

The quickest way to view a certificate of interest is via Anytime Banking or the Mobile app. It will appear when it’s ready for you to download whenever you need it. You can download this document in a .pdf format from Anytime Banking or from the mobile app to keep for your records, print or send.

Certificate of interest

You can order these in Anytime Banking and the mobile app.

Anytime Banking:

Log in to Anytime Banking, go to the 'Statements & transactions' menu and under 'Your statements' select 'Certificates of Interest'.

Mobile app:

From the app, choose the account you want and select ‘Certificate of Interest’.

If you don’t have Anytime Banking:

You can order a certificate of interest using the form below.

It will ask for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request.

Certificate of interest form

Certificate of balance

You can order a certificate of balance in Anytime Banking.

Log in to Anytime Banking, and click ‘Chat to Cora’. Type ‘Order certificate of balance’ in the chat window. Cora will take the details and process the request for you.

You can also order a certificate of balance using our digital form below.

Certificate of balance form

Useful forms

The best way to complete these tasks is by using these digital forms:

Manage your signatories

Close an account

The quickest way to complete the below tasks is through Anytime Banking. If you don’t have access, you can use these forms:

Change your business name (Limited companies only)

Cancel a Direct Debit

Change your business address

Change your primary contact

Open or close account

Open an additional account

You can download the PDF form below to open additional accounts for businesses that we already hold accounts for.

To download the form:

Download Adobe Acrobat Reader (free download)
Right-click the link below and select 'save as' to download it to your computer (not a phone or tablet)
Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader’

Download additional account form (PDF, 3MB)

(The form will not open in your browser. Please follow the instructions above.)

To send the form back to us:

If you’re a business customer (turnover under £6.5m) , email the completed form to Business Banking Support NI.
If you’re a commercial customer (turnover over £6.5m), please return the completed form to your dedicated service team.

If you need support, call us on:

Business Banking
0345 366 5592
Relay UK: 18001 0345 366 5592

Corporate & Commercial Services
0345 601 4817
Relay UK: 18001 0345 601 4817

Find out more about business banking

Close an account

The best way to close your account depends on what kind of account it is.

Find out how to close your account

Apply for or manage an overdraft

The easiest way to apply for an overdraft is to log in to Anytime Banking.

If you prefer, you can complete our online application form.

For more information, and to apply, visit our Business Overdrafts page.

Increase or decrease an existing overdraft

Our new online application form is the fastest way to apply for a limit increase to your existing business overdraft.

Find out about overdrafts

Making and accepting credit card payments

See how to make and accept credit card payments using Tyl, and check out our currency conversion tool to help you with spending abroad.

Fees and eligibility criteria apply.

Visit the cards hub

Order a cheque or paying-in book

You can order cheque books and paying in books by using the digital form below.

Cheque and paying-in book order form

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Start a chat to manage your account

Complete account tasks quickly through Anytime Banking

Helping our business customers stay in touch

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Scan our QR code

Add us to your contacts

Click to add

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Get in touch

Answers to common questions

How do I get help with card reader issues? Close

How do I get help with card reader issues?

Visit our dedicated card reader help page for more information on card readers, what they're for and how to use them.

When you register for Anytime Banking a card reader will automatically be sent to you and should arrive within 7 working days.

Biometric approvals on your mobile app

Biometric approval on the Mobile Banking app will work even if you don’t have a card or a reader, so it’s a good alternative to approve payments straight away.

Learn more about biometric approval and the mobile app.

How can I review and minimise my account charges? Close

How can I review and minimise my account charges?

You can find out how to minimise account charges and see a full breakdown of business account tariffs and charges on this page:

Business account charges page

How do I query transactions or charges on my account? Close

How do I query transactions or charges on my account?

If you’re unable to resolve the issue with the payee directly and want to challenge a transaction, or you still don’t recognise it, you can find out about your options on our Card Payment Support page.

How do I make international payments? Close

How do I make international payments?

If you have Anytime Banking, you can make an international payment to an individual or business outside the UK from your bank account as and when it suits you. Limits may apply.

If you already have a payee set up:

Log in to Anytime Banking
Select 'Payments & transfers' from the main menu.
Under the 'International payments' section select 'Make a Payment'.
In the 'Who would you like to pay?' section select 'Make a repayment/pay someone I've paid before'.
Select the payee name from the drop down list followed by 'Next'.
In the 'How much would you like to send?' section complete the amount in the currency of the receiving country. If the country is listed here, the default currency will be GB Sterling.
You then choose when you want the payment to arrive and which fees you need to pay.
Select 'Make this payment' and the date the payment is to be sent.
Select the account you want to make the payment from.
Select 'Next' to view the instructions you have given and then 'Confirm' to arrange for your payment to be made.

If you don't have a payee set up

Find out how to set up an international payee.

Please note: In some circumstances you will be asked to use your card reader before the online payment is made. These are:

If you set the payee up through Telephone Banking and have not yet made a payment online
If you need to change your existing message to the payee
If you need to make a faster international payment to a country other than in Euros to EU Member States

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

Do I need to inform you if I'll be using my card abroad? Close

Do I need to inform you if I'll be using my card abroad?

If you’re travelling abroad and you plan on using your Ulster Bank cards, it’s a good idea to let us know and we’ll make sure your spending isn’t affected.

You can register your travel plans via Anytime Banking and our mobile app.

How can I contact the Business Telephony team? Close

What do I do when someone in my business dies? Close

What do I do when someone in my business dies?

We can help you during this difficult time by guiding you through the process of dealing with a bereavement within your business and giving you relevant support.

Visit our bereavement page for more information.

Manage your business account

Top account tasks

Manage payments

Stop a cheque

Manage standing orders

See recent payments, transfer money and pay bills

Order account statements

To change your statement preferences:

Cancel a direct debit

Anytime banking:

Mobile app:

If you don’t have Anytime Banking:

Change payment limits

Mobile App and Anytime Banking

Telephone

Releasing bank security

Do you have business lending with us that’s secured by an asset or other form of security?

Is the release for a Limited Company?

Are you a Solicitor acting on behalf of a customer?

Change your details

Change your business address

Change your business name

Change your primary contact

Change your business contact details

In the mobile app:

In Anytime Banking:

Manage your signatories

Report your debit card stolen, lost or damaged

Debit card controls

Using your debit card abroad

Start using your debit card

Adding and removing cardholders from your OneCard

Manage your OneCard limit

Order certificates of interest or balance

Certificate of interest

Anytime Banking:

Mobile app:

If you don’t have Anytime Banking:

Certificate of balance

Useful forms

The best way to complete these tasks is by using these digital forms:

The quickest way to complete the below tasks is through Anytime Banking. If you don’t have access, you can use these forms:

Open or close account

Open an additional account

To download the form:

To send the form back to us:

If you need support, call us on:

Close an account