If your card has been lost or stolen, or you think someone may have access to your PIN, contact us on:
0370 600 0459
Relay UK 08001 0370 600 0459
If you are calling from abroad
To report a lost or stolen Debit Card, call us on 0044 131 549 8186.
To report a lost or stolen Credit Card, call us on 0044 126 850 0813.
We are open 7 days a week 24/7.
Calls may be recorded.
Before you call us, check your statement to make sure there are no unfamiliar transactions.
Remember, if you cancel your card, you’ll need to update your details for recurring payments, when your new card arrives
Business Card helpdesk
If you are in the UK, call us on:
0345 300 4473
Relay UK 18001 0345 300 4473
If you are abroad, call us on
0044 345 300 4473
Lines are open Mon to Fri 9am to 5pm.
If you have a OneCard
Go to Smart Data OnLine to manage your OneCard.
You can also call the OneCard helpdesk, on:
0345 300 7295
Relay UK 18001 0345 300 7295.
Lines are open Mon to Fri 9am to 5pm.