Business Banking
Support Centre
Manage your account

Make changes to your account and manage your details

Manage your account

Manage your debit card Open in new window

Answers to common questions Open in new window

Anytime Banking is available to Ulster Bank business account customers. You can add up to 50 business accounts in Anytime Banking. Explore your ways to bank. The mobile app is available on selected iOS and Android devices with a UK or international mobile number in selected countries.

Top account tasks

Here's how to complete four of the most popular business account tasks

Manage your signatories

Add or remove signatories

To add or remove signatories on your business account you’ll need to complete our digital form. Click the link below to get started.

Manage your signatories

Manage your payments

Create, amend or cancel Standing Orders

If you have Anytime Banking

The quickest way to create, amend or cancel Standing Orders is via Anytime Banking.

Once you’re logged in, go to ‘Payments & transfers’, then ‘Manage standing orders’. If you need help with your request, click the 'Support' button in there.

If you don’t have Anytime Banking

If you don’t have access to Anytime Banking, you can manage your Standing Orders using our digital form.

The form will ask you for the email addresses of the people with signing permissions on the account. We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Click the link below to get started.

Change a Standing Order

Please note, this form is for business banking customers only. If you're looking to change a standing order for your personal account, please visit our personal site here.

A limit of £10,000 applies to this form.

Cancel a Direct Debit

If you have Anytime Banking

Once logged in, go to 'Direct Debits' and select 'Manage direct debits'. If you need any help, click the 'Support' button there.

You can also use the mobile banking app to cancel a Direct Debit. Once logged in, select ‘Direct Debits’.

If you don’t have Anytime Banking

You can cancel a Direct Debit using our digital form. Click the link below to get started.

Cancel a Direct Debit

Order a cheque or paying in book

You can order cheque books and paying in books by using our digital form. Click the link below to get started.

Order a cheque or paying-in book

Close your account

How to close your account

Use our digital form to tell us to close an account. Click the link below to get started.

Close your account

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Change your details

Change your business address

Anytime Banking or Mobile Banking.

You can do this when logged in to Anytime Banking or the Mobile App, by chatting to Cora. Click on 'Chat to Cora’ on the bottom right to open a chat where you can type ‘change my business address’ and Cora, your digital assistant, will take the details and process your request.

If you don’t have access to Online Banking or the app, you can register and set up Anytime Banking easily. This will allow you to access your account balances, view transactions and make payments to staff and suppliers quickly and securely.

If you don’t have the Ulster Bank Anytime Banking App and would like to start using it, you can download it free from any app store and it will take you through the set-up process when you first open it.

If you don’t use either:

You can change your business address using this form

Change your business name

Anytime Banking or Mobile Banking.

You can do this when logged in to Anytime Banking or the Mobile App, by chatting to Cora. Click on 'Chat to Cora’ on the bottom right to open a chat where you can type ‘change my business name’ and Cora, your digital assistant, will take the details and process your request.

If you don’t have either:

Limited companies can update their business name using this form.

For any other type of organisation, you’ll need to send us a request by post, including the following details:

Written authorisation from the signatories on the account approving the name change (a one-to-sign account would require one signature, two-to-sign would require two signatories)
Sort code and account number(s)
Existing account name
New account name
Reason for the change, and the date that you want us to make the change on
If the change of business name is for an unincorporated entity, we'll require minutes of the meeting confirming the name change

The address to send to is:

Ulster Bank
Business Banking Support Team
4th Floor
11-16 Donegall Square East
Belfast
BT1 5UB

We’ll complete your request within three business days, so long as the paperwork is complete and accurate.

Change your primary contact

If you use Anytime Banking or Mobile Banking.

You can do this when logged in Anytime Banking or the Mobile App, by chatting to Cora. Click on 'Chat to Cora’ on the bottom right to open a chat where you can type ‘change my primary contact' and Cora, our digital assistant, will take the details and process your request.

If you don't use either:

You can change your primary contact using this form.

Change your contact details

You can update your email address and phone number via Anytime Banking. Once logged in, go to ‘Your details’ in the main menu.

If you need help, click ‘Need help’, then ‘Chat to Cora’ and you can get support there.

You can sign up for Anytime Banking here. You'll need your account number and sort code.

Primary CTA Open in new window

Manage my debit card

Report my debit card stolen, lost or damaged

Report your card

If you think your debit card or any of your card details, such as your PIN number may have been stolen, you should report it to us to avoid the possibility of fraud.

Report your card using the Mobile App

You can now instantly report your card as lost, stolen or damaged through your mobile app . Simply open the app, tap on the account that your card is linked to and select 'Manage my card' to see your options.

You can also report your card by logging on to your Anytime Banking.

Alternatively, you should call us as soon as possible on:

0370 600 0459
Relay UK 08001 0370 600 0459

If you are calling from abroad

To report a lost or stolen Debit Card, call us on 0044 131 549 8186.
We are open 7 days a week 24/7.

Calls may be recorded.

Before you call us, check your statement to make sure there are no unfamiliar transactions.

Remember, if you cancel your card, you’ll need to update your details for recurring payments, when your new card arrives

Once you’ve reported your debit card as stolen, we will send out your new card which will be with you in five working days.

Debit card controls

Freeze your card using your app

If you've misplaced your debit card, or want to stop it from being used, you can temporarily freeze your card to protect it from unauthorised use. You can freeze and unfreeze your card at any time using your mobile app.

Use payment controls to protect your card

Use the mobile app to simply switch on payment controls to stop your card making certain types of payments:

Contactless
In-Person (Visa)/ Chip and PIN (Mastercard)
Online & telephone payments
International payments
Subscriptions (Visa only)
Gambling payments

You can instantly switch these back off at any time in the app.

Go to the mobile app

Take out cash with Get Cash

Your mobile app has a function called Get Cash. This lets you take out cash when you don't have your card but need money - great for people who accidently leave their cards at home.

Withdraw up to £300 every 24 hours at our branded ATMs. You must have at least £25 available in your account and an active debit card locked or unlocked.

Simply log in to your app and click on the 'Get Cash' icon - you’ll find it at the bottom of the app home screen.

Find out more about Get Cash

Using my debit card abroad

Apply for a Business Debit Card

Debit Card Application

Further Info

Let us know where you’re going at least 24 hours before. That way any payments you make are less likely to be blocked by our transaction monitoring systems.

You can register one trip at a time. It can include up to seven countries and last 90 days. Register each country you are visiting. The marker will apply to all debit cards in your name. Joint account holders should register separately.

Register your trip using our mobile app

If you have our Mobile Banking app, it’s easy to let us know you are going to use your debit card abroad. Simply go to the app, tap on the account that your card is linked to, select 'Manage my card' and then select ‘Going Abroad’ to register your trip.

Go to the app

Register your trip using Anytime Banking

You can let us know you are going abroad via webchat. Just log in to your online banking and select 'need help' at the right hand side of the screen to start a chat with us.

Start using my debit card

Can I activate a new debit card online?

You do not need to activate your debit card anymore as they are up an running when you receive them.

Just pay once with your PIN and you are up and running with contactless feature.

Can I use Apple Pay and Google Pay with my business debit card?

Yes you can and it only take a few minutes to set up.

If you need help you can check out our Apple Pay and Google Pay webpages.

Tasks you can complete through Anytime Banking

Anytime Banking is the quickest way to get most things done. Once you're logged in, it's easy to:

Check your balances
Set up, amend or cancel a standing order
Update your contact details
Report your debit card stolen, lost or damaged
Transfer money between accounts
Pay a bill or make a payment
Order a paying in or cheque book

Information Message

Don't have Anytime Banking?

It's a great way to take control of your finances and it's easy to get started. You can set up Anytime Banking via the link below. You just need your account number and sort code.

To manage your accounts on the go, you can also use our secure Mobile App

Set up Anytime Banking Open in new window

General account management

View your account balance

If you have Anytime Banking

If you don't have Anytime Banking

To check your balance, call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:

0044 345 366 5592

Lines are open Mon to Fri 8.30am-5.30pm

Update your contact details

You can update your email address and phone number via Anytime Banking. Once logged in, go to ‘Your details’ in the main menu.

You can sign up for Anytime Banking here. You'll need your account number and sort code.

Order or view account statements

The quickest way to order, view, print and share copies of your statements is via Online Banking or the Mobile App.

You can sign up for Anytime Banking here. You'll need your account number and sort code.

To order a statement on Mobile App log in, choose account from list (if more than one) and select 'Statements' from account detail view.

To sign up search ‘Ulster Bank Mobile Banking' in your device's app store or download it directly.

App available to customers 11+ with a compatible iOS and Android devices and a UK or international mobile number in specific countries.

Amend your statement preferences

It's quick and simple to change your statement preferences and switch to paperless or paper statements.

From here, you can choose how you'd like to receive your bank statements.

You can sign up for Anytime Banking here. You'll need your account number and sort code.

Alternatively, if you want to now receive your statements by post you can call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad: 0044 345 366 5592

Lines are open Mon to Fri 8.30am-5.30pm

Manage your signatories

The easiest way to manage your signatories is by visiting this page.

Change your business details

Change your business address
Change your business name (LTD companies only)
Change your primary contact

You can update your personal contact details via Anytime Banking. Once logged in, go to ‘Your details’ in the main menu.

Open an additional account

You can download the PDF form below to open additional accounts for businesses that we already hold accounts for.

To download the form:

Download Adobe Acrobat Reader (free download)
Right-click the link below and select 'save as' to download it to your computer (not a phone or tablet)
Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader’

Download additional account form (PDF, 3MB)

(The form will not open in your browser. Please follow the instructions above.)

To send the form back to us:

If you’re a business customer (turnover under £6.5m) , email the completed form to Business Banking Support NI.
If you’re a commercial customer (turnover over £6.5m), please return the completed form to your dedicated service team. If you do not know who this is, email it to Corporate & Commercial Services Team.

If you need support, call us on:

Business Banking
0345 366 5592
Relay UK: 18001 0345 366 5592

Corporate & Commercial Services
0345 601 4817
Relay UK: 18001 0345 601 4817

Apply for an Overdraft

Visit our Business Overdrafts page to see how we could support you, and to find out how to apply for an overdraft online.

Business overdrafts

Security may be required. Product fees may apply. Over 18s only. Subject to status, business use only.

Any property or asset used as security may be repossessed or forfeited if you do not keep up repayments on any debt secured on it.

Increase, decrease or cancel your existing Overdraft

If you have a Relationship Manager, please give them a call.

If you do not have a Relationship Manager you can now request a change to an existing overdraft via our online application journey which can be found here.

If you wish to cancel your overdraft, please email getintouch@ulsterbank.com with the name of your business and your sort code and account number or telephone us on 0345 366 5592 (Relay UK 18001 0345 366 5592)

Close your account

Use our digital form to tell us to close an account. Click the link below to get started.

Close your account

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

Payment tasks

Create, amend or cancel a standing order

The quickest way to create, amend or cancel Standing Orders is via Anytime Banking.

Once you’re logged in, go to ‘Payments & transfers’, then ‘Manage standing orders’. If you need help with your request, click the 'Support' button in there.

If you don’t have Anytime Banking

If you don’t have access to Anytime Banking, you can manage your Standing Orders using our digital form.

Click the link below to get started.

Change a Standing Order

Please note, this form is for business banking customers only. If you're looking to change a standing order for your personal account, please visit our personal site here.

A limit of £10,000 applies to this form.

Set up a direct debit

You’ll need to contact the organisation you want to set up the Direct Debit with. They’ll provide you with a Direct Debit mandate form to sign. Once you’ve signed it, they’ll arrange for the Direct Debit to be set up with us.

On the Direct Debit mandate form, you’ll need to include:

Your name and address

The address of your bank

Your account number and sort code

The name(s) on the bank account

New Direct Debits will appear in Anytime Banking as soon as the first payment is sent.

Stop a cheque

The easiest way to stop a cheque is to speak to one of our team:

If you are calling from the UK: 0345 366 5592

Relay UK: 18001 0345 366 5592

If you are calling from abroad: 0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

Transfer money between accounts

If you have Anytime Banking

Once logged in, go to 'Payments & transfers' then 'Make a payment or transfer’. If you need any help, click the 'Support' button there.

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

Make payments and pay bills

Transfer money between accounts

If you have Anytime Banking

Log in to Anytime Banking and select ‘Payments & transfers’ in the main menu. If you need any help, click the 'Support' button there.

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

Cancel a direct debit

If you have Anytime Banking

Once logged in, go to 'Direct Debits' and select 'Manage direct debits'. If you need any help, click the 'Support' button there.

You can also use the mobile banking app to cancel a Direct Debit. Once logged in, select ‘Direct Debits’.

If you don’t have Anytime Banking

You can cancel a Direct Debit using our digital form. Click the link below to get started.

Cancel a Direct Debit

Make international payments

If you have Anytime Banking

You can make an international payment to an individual or business outside the UK from your bank account as and when it suits you.

If you already have a payee set up:

Select 'Payments & transfers' from the main menu.

Under the 'International payments' section select 'Make a Payment'.

In the 'Who would you like to pay?' section select 'Make a repayment/pay someone I've paid before'.

Select the payee name from the drop down list followed by 'Next'.

In the 'How much would you like to send?' section complete the amount in the currency of the receiving country. If the country is listed here, the default currency will be GB Sterling.

You then choose when you want the payment to arrive and which fees you need to pay.

Select 'Make this payment' and the date the payment is to be sent.

Select the account you want to make the payment from.

Select 'Next' to view the instructions you have given and then 'Confirm' to arrange for your payment to be made.

If you don't have a payee set up

Find out how to set up an international payee.

Please note: In some circumstances you will be asked to use your Card-Reader before the online payment is made. These are:

If you set the payee up through Telephone Banking and have not yet made a payment online

If you need to change your existing message to the payee

If you need to make a faster international payment to a country other than in Euros to EU Member States

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

Order a cheque or paying in book

You can order cheque books and paying in books by using our digital form. Click the link below to get started.

Order a cheque or paying-in book

Order certificates of interest or balance

Order a certificate of balance using our digital form. Click the link below to get started.

Order a certificate of balance or interest

Manage my payment limits

Mobile App

You can now update your daily payment limits in the mobile app. The maximum limit is £50,000.00 per account for Business customers across Online, Mobile & Open Banking. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance.

To change your 'Payment limits' using the NatWest Banking App, tap on the ‘Payments’ icon at the bottom of the screen, select ‘Payments settings’ and then ‘Payment limits’.
Select the limit you wish to amend.
Select the amount you wish your limit to be set to, this can only be changed in increments of £500.00
Select ‘Next’ to navigate to the next page.
If decreasing your limit, please confirm the change and your limit will take effect immediately.
If you wish to increase your limit, you will need to use biometric approval to complete the limit change within our app. Please follow the on-screen instructions.

Mobile Banking | Ulster Bank Business

Bankline

Bankline users can make payments up to any amount. Administrators can set payment limits for users as required.

Get to Know Bankline | Ulster Bank Business

Telephone

Payments via telephone banking are limited to £10,000.00.

Business cards tasks

Report your debit card lost, stolen or damaged

If your card has been lost or stolen, or you think someone may have access to your PIN, contact us on:

0370 600 0459
Relay UK 08001 0370 600 0459

If you are calling from abroad

To report a lost or stolen Debit Card, call us on 0044 131 549 8186.

To report a lost or stolen Credit Card, call us on 0044 126 850 0813.

We are open 7 days a week 24/7.

Calls may be recorded.

Before you call us, check your statement to make sure there are no unfamiliar transactions.

Remember, if you cancel your card, you’ll need to update your details for recurring payments, when your new card arrives

Business Card helpdesk

If you are in the UK, call us on:

0345 300 4473
Relay UK 18001 0345 300 4473

If you are abroad, call us on
0044 345 300 4473

Lines are open Mon to Fri 9am to 5pm.

If you have a OneCard

Go to Smart Data OnLine to manage your OneCard.

You can also call the OneCard helpdesk, on:

0345 300 7295
Relay UK 18001 0345 300 7295.

Lines are open Mon to Fri 9am to 5pm.

Add or remove cardholders on your charge card

To add card holders to your charge card, please complete and return this form.
To remove card holders to your charge card, please complete and return this form.

Send completed form by email to Commercial Cards Account Management.

Or send by post to: Ulster Bank, BBNI Customer Support, 1st Floor, Donegall Square East, Belfast BT1 5UB.

Making and accepting credit card payments

Click the link below to find out how to make and accept card payments.

Making and accepting card payments

A guide for using your charge card

Find out more about managing your OneCard on our dedicated page.

Manage your charge card limit

You can change your individual cardholder credit limit(s) through our ClearSpend app, or by calling the number on the back of your credit card.

Answers to common questions

What do I do if I'm going on holiday?

Travelling abroad? Let us know and we'll make sure your spending isn't affected.

The easiest way to tell us you're going abroad is by registering your travel plans on Anytime Banking.

If you don't have Anytime Banking

Call us on:
0345 366 5592
Relay UK 18001 0345 366 5592

Lines are open Mon to Fri 8.30am-5.30pm.

How can I get help for issues with my card reader?

Visit our dedicated card reader help page for more information on card readers, what they're for and how to use them.

You need to order your first card-reader through Anytime Banking.

How to order a new card reader.

Once your card reader arrives, make sure you enable it.

Card readers can only be activated 48 hours after they’ve been ordered.

How do I pay a bill or make a payment?

If you have Anytime Banking

Log in to Anytime Banking and select ‘Payments & transfers’ in the main menu. If you need any help, click the 'Support' button there.

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm

How do I query transactions or charges on my account?

The easiest way to get help with querying transactions or charges is by visiting this page.

How do I electronically sign a form?

Each digital form will have instructions about how to submit your signature. Follow those steps carefully to ensure your signature is accepted.

The signing rules you set on your account will also apply when you complete digital forms.

What to do when someone in your Business dies?

We can help you during this difficult time by guiding you through the process of dealing with a Bereavement within your Business and giving you relevant support. Visit our bereavement page for more information.