Manage your business account

Visit our dedicated card reader help page for more information on card readers, what they're for and how to use them.
 

When you register for Anytime Banking a card reader will automatically be sent to you and should arrive within 7 working days.
 

Biometric approvals on your mobile app

Biometric approval on the Mobile Banking app will work even if you don’t have a card or a reader, so it’s a good alternative to approve payments straight away.
 

Learn more about biometric approval and the mobile app.

You can find out how to minimise account charges and see a full breakdown of business account tariffs and charges on this page: 

Business account charges page

If you’re unable to resolve the issue with the payee directly and want to challenge a transaction, or you still don’t recognise it, you can find out about your options on our Card Payment Support page.

If you have Anytime Banking, you can make an international payment to an individual or business outside the UK from your bank account as and when it suits you. Limits may apply.

If you already have a payee set up:
 

• Log in to Anytime Banking 
• Select 'Payments & transfers' from the main menu.
• Under the 'International payments' section select 'Make a Payment'.
• In the 'Who would you like to pay?' section select 'Make a repayment/pay someone I've paid before'.
• Select the payee name from the drop down list followed by 'Next'.
• In the 'How much would you like to send?' section complete the amount in the currency of the receiving country. If the country is listed here, the default currency will be GB Sterling.
• You then choose when you want the payment to arrive and which fees you need to pay.
• Select 'Make this payment' and the date the payment is to be sent.
• Select the account you want to make the payment from.
• Select 'Next' to view the instructions you have given and then 'Confirm' to arrange for your payment to be made.

If you don't have a payee set up

Find out how to set up an international payee.

Please note: In some circumstances you will be asked to use your card reader before the online payment is made. These are:

• If you set the payee up through Telephone Banking and have not yet made a payment online
• If you need to change your existing message to the payee
• If you need to make a faster international payment to a country other than in Euros to EU Member States
   

If you don't have Anytime Banking

Call us on:

0345 366 5592

Relay UK 18001 0345 366 5592

Or, if you're calling us from abroad:
0044 289 053 8459

Lines are open Mon to Fri 8.30am-5.30pm