We’ve created a new dedicated Bankline security page where you can learn about using different security and payment settings within Bankline that may help protect your organisation.

What do I need to do? 

Take the time to complete a review of your profile to ensure it is up to date with settings that work for your organisation. To learn more about keeping your business secure visit our security hub.

Are you a newly onboarded Bankline customer? If so, you should check out our new on-boarding hub. 

What is the onboarding hub? 

The hub is accessible to all Bankline users and what’s even better is that it is tailored specifically to you! The hub has bite sized steps that you can follow in order, or if you’re an admin, you can jump between links in a workbook to do some preparation while waiting for your log in equipment. The hub also contains links to further support and guidance. 

It will be promoted in our new welcome emails which have been simplified to make the logging in process as easy as possible for you.  

How does this benefit me?

• Offers step by step guidance to enable a self-serve approach
• Provides access to a workbook allowing administrators to gather information needed to set up Bankline 

Getting started with Bankline

Faster Payments and CHAPS Explained

Domestic Bankline payments can be made via Faster Payments or CHAPS.

• You can send payments of up to £1 million via Faster Payments.
• Faster Payments are available 24/7, while CHAPS operates on working days, with a 5:30 pm cut-off time.
• Payments over £1 million or with a reference of over 18 characters must be sent via CHAPS.
• Both options are available as same day or future dated payments.

How it works in new Bankline

When entering a payment, Bankline will recommend the most cost-effective method based on the payment details input.

• If the payment qualifies for Faster Payments, it'll default to that option.
•  If you need to change to a CHAPS payment, select 'Change payment type'.

Find out more on what is the difference between Faster Payment and CHAPS?

If you have any feedback or suggestions, you can contact us.

We’d also love for you to join our Bankline Customer Panel to share your views and get involved in research that will help us shape the future of Bankline.

Join the panel

Need help with something else Bankline related? Visit Bankline’s help and support page to see what we can do for you.