Tackling fraud and financial crime together
Keep your business safe, with up to date information
We need your help
The best way we can keep your business safe and deter criminals is to understand how you do business and where you transact.
Regulators hold UK banks to high standards. It’s a legal requirement for us to keep your information up to date and accurate. To do that, we need your help.
What happens next?
We’ll get in touch either via phone, email or letter to let you know what information we need from you to ensure that your records are up to date. We’ll always get in touch using the contact information you gave us.
We’ll explain the next steps and give you a timeframe.
Why is this important?
Occasionally we might need some extra details from you, and we’ll always let you know why we need them. It’s very important that you respond to these requests in a timely manner. If you’re unsure or have any questions about what you need to do, get in touch.
0345 009 0003 if your reference begins with LCV (Relay UK 18001 0345 009 0003)
020 3416 5003 for all other reference numbers (Relay UK 18001 020 3416 5003)
Our lines are open Monday to Friday, 9am to 5pm. Remember we’ll never ask for your full password.