Payments over the phone

A Virtual Terminal lets you take card payments over the phone by entering the customer’s payment details into an online system—no card machine needed.

No. You just need an internet‑connected device (such as a laptop, tablet, or desktop browser). There’s no additional hardware to install.​

Yes. Our Virtual Terminals is designed to meet PCI security standards, helping protect card details during processing. For security reasons, and to ensure you and your business remains compliant against PCI-DSS regulations, you should never record, write down, or store any card information shared by a customer.​

Yes. You can view transaction history, track payments, and issue refunds directly through the Virtual Terminal Reports menu.​

It’s commonly used by retailers, service providers, trades people, home‑based businesses, call centres, and much more it is especially useful for those taking phone orders, deposits, or invoice payments.​

Yes. If you have a compatible physical card machine, you can manually key the customer’s card details directly into the terminal to process a payment—even if the customer is not present.​

For security reasons, and to ensure you and your business remains compliant against PCI-DSS regulations, you should never record, write down, or store any card information shared by a customer.​