We’re doing everything we can to keep our branch services running for customers. Unfortunately we’re unable to keep all our branches open today and our remaining branches are operating on reduced hours.
We're prioritising core opening hours from 10am until 3pm. Pleasehelp us support those who need us most. Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practice safe social distancing.
If you need to deposit cash and cheques, there are a few options which can help you maintain safe social distancing.
If you’re already signed up for our Fast lodgement service, you won’t need to use our cashier service, and you can use the receipt as pay-in evidence.
In branches with Bulk Coin In machines (BCI) you’ll be able to empty the bags of unsorted coin to be automatically counted and then take your receipt to the branch colleague at the front desk, who can lodge the receipt in your account.
If you can't reach your branch or nearest Post Office, you can post cheques to the following address:
PO Box 21
41 The Drapery
We can only accept cheques with a paying-in slip. You can order paying-in slips via Anytime Banking, or request paying-in books through Bankline if you have access. There are also a small number of paying-in slips at the back of your cheque book.
Do not send cash; it will not be processed and there will be no way to return it.
We can't pay a single cheque to multiple accounts, you can only pay in one or multiple cheques using a single paying-in slip.
We'll process cheques within 5 working days of receipt.
You can deposit up to 10 foreign cheques drawn on overseas banks.
For larger volumes of foreign cheques, send them via a secure recorded delivery mail service to:
National Westminster Bank Plc
Overseas Clearing Team
Westcliff on Sea
For our larger commercial and corporate customers, we can help hedge your Foreign Exchange and Interest Rate risks and assist with managing changing cash flows.
We are also ready to help you manage delay and disruption to your supply chains. Possible solutions include Supply Chain Finance (eligibility criteria applies, security may be required. Over 18s only), working capital facilities and short to medium term debt facilities.
If you believe that you are experiencing, or will experience, financial difficulties, there are independent organisations that can provide free advice and support on your financial needs, such as Citizens Advice, National Debtline, Business Debtline and PayPlan.
Details of how you can contact these organisations and other sources of free advice can be found on the Money Advice Service website:
Tyl by NatWest provides payment services - over the phone, online, via link or in person – helping to adapt your business model. Keep customers and staff safe with more ways to pay with minimal contact.
At this time of need, waived terminal rental fees until the end of 2020. 3G connectivity charges will also be waived until the end of June or longer. So, with our standard no minimum monthly transaction fees, you only pay for what you use.
Please note that Ulster Bank is a part of NatWest Group.
While our own data usage and privacy policies have not changed, the Department for Business, Energy & Industrial Strategy (BEIS) and the British Business Bank (BBB) are required to ensure that they can use the data in relation to facilities that we’ve offered under the Covid-19 loan schemes:
Coronavirus Business Loan Scheme (CBILS)
Coronavirus Large Business Loan Scheme (CLBILS)
Bounce Back Loan Scheme (BBLS)
This is to support their reporting requirements in relation to state aid. We’ll contact all customers who have applied and been offered lending, regardless of whether they’ve drawn down on the loan.
These notices have been updated to clarify the ways customer data for the Covid-19 loan schemes is used. Data will be used for data analytics and to meet reporting obligations to the European Commission and the UK government.
Customer data is information which you provided to us for the purpose of obtaining your loan, as well as information about the loan. This information may include details of individual loans (including the identity of the borrower).
Where required, certain information about loans granted under the Covid-19 loan schemes including customer data must be shared with the UK government and the European Commission. They may publish details on their respective transparency websites.