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Problems logging into online banking?

Locked out or unable to login to online banking?

Don't worry, it's easy to reset your details.

If you can't remember your customer number, PIN and/or password, you can reset your details using the link below.

Reset your login details

Common questions

My activation code has expired, can I request another? Close

To request another activation code click here and answer a few simple questions.

If you have a debit card, you could be up and running almost immediately

How does a Club or Society apply for online banking? Close

The registration process for online banking is via a paper application form (PDF, 967KB).

If you need any assistance, please call our Business telephony team on:

0345 366 5592 (UK) Relay UK 18001 0345 366 5592 or 0044 345 366 5592 if calling from abroad.

Lines are open 8.30am - 5.30pm Monday to Friday - note calls may be recorded

I'm having difficulty logging into online banking, what should I do?

I haven't received my activation code yet? Close

Call our Business telephony team for assistance.

0345 366 5592

Relay UK: 18001 0345 366 5592

Or 0044 345 366 5592 if calling from abroad

Lines are open 8.30am - 5pm Monday to Friday - note calls may be recorded

Do I need a card reader to pay a supplier or employee? Close

Yes, you will need a card reader if you want to:

set up or amend a new payee
make a payment to a new or amended payee for the first time
create or amend a standing order
change the PIN or password that you use to login
change their mobile number

You should order a free card reader when you log into Anytime Banking and this should arrive within 5-10 working days.

You can do this from the Security section on the main menu.

We strongly recommend you order this at first login, when prompted.

How do I make an international payment online?

Any Questions

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