Report a fraud

Have you noticed any suspicious transactions on your Ulster Bank Personal account?

You can report this to us by calling: 0345 742 4365 (24 hours, 7 days a week)

If calling from outside Ireland call: 0044 289 053 8033

If your query relates to a pending debit card transaction of less than £300 you can start to raise a fraud query using our online form.

1. Simply login to your online banking or mobile app

2. Select the transaction you wish to query

3. Click the ‘Get help with this transaction’ link

4. Click on the ‘Report Fraud’ Option 

Have you noticed any suspicious transactions on your Ulster Bank Business account?

You can report this to us by calling:

Monday to Friday 8am-8pm,  Saturday 8am-6pm, Sunday 9am-5pm

0345 300 3986

Calling from outside of Ireland

(0044) 125 230 8047

The cost of your call will depend on what phone line you are using. See our call charge information page

Also, please not that calls may be recorded for training and monitoring purposes

Personal credit cards

Have you noticed any suspicious transactions on your Ulster Bank credit card?

You can report it to us 24/7 by calling:

1890 924 257

Calling from outside Ireland, call:

(+44) 345 300 4350

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

Please be prepared to answer some security questions so we can verify you.

Calls may be recorded

Suspicious email

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@ulsterbank.com

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 03457 424 365 (24 hours, 7 days a week).

From outside of Ireland call +44 289 053 8033 (24 hours, 7 days a week).

Suspicious Phone Call

If you have received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 424 365 (24 hours, 7 days a week).

From outside of Ireland please call +44 289 053 8033 (24 hours, 7 days a week). 

Suspicious text

If you think you have been targeted by a smishing scam, let us know. We will never ask you for your full PIN and full password by text or email.

Forward any suspicious texts referring to Ulster Bank to the number 88355

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.

If you believe you've been the victim of a scam, or you're in contact with someone you think is trying to scam you, please contact our dedicated scams reporting line by calling 03457 424 365 (24 hours, 7 days a week).

When calling from abroad please dial +44 289 053 8033 (24 hours, 7 days a week).