Security centre

Online and Mobile Security Promise

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We put your safety and security first

Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3. We'll help you protect yourself with tips on staying secure and free tools for extra protection

Remember to take sensible precautions

Keep your antivirus and firewall software up to date.

Keep your computer's security software up to date and run regular security scans
If you lose your mobile handset, cancel it with your phone operator as soon as possible
Logoff each time you finish using Online Banking and don't leave your computer or mobile device unattended while you're using Anytime or Mobile Banking

Never give your Anytime or Mobile Banking security details to anyone else, including your Customer Number, full PIN, full password or card reader codes
Never enter your Anytime Banking details in full on a computer or mobile device
Use strong password which are at least 8 characters long, combination of upper and lower case and include numbers and letters
If you suspect that someone has got hold of your details, tell us as soon as possible

Check that no-one's looking over your shoulder when using Anytime or Mobile Banking in public
Public WiFi hotspots are not always secure. Try to access Anytime / Mobile Banking on safer networks
Beware of unsolicited contact (email, phone call, text message, home visit). We will never ask you to pay money away from your account to protect yourself from a fraud
Review your account activity regularly and alert us immediately if you notice something unusual