Security centre

Online and Mobile Security Promise

We put your safety and security first

Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3. We'll help you protect yourself with tips on staying secure and free tools for extra protection

Remember to take sensible precautions

Keep your antivirus and firewall software up to date.

Other ways to stay safe online

Your device

  • Keep your computer's security software up to date and run regular security scans
  • If you lose your mobile handset, cancel it with your phone operator as soon as possible
  • Logoff each time you finish using Online Banking and don't leave your computer or mobile device unattended while you're using Anytime or Mobile Banking
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Your details

  • Never give your Anytime or Mobile Banking security details to anyone else, including your Customer Number, full PIN, full password or card reader codes
  • Never enter your Anytime Banking details in full on a computer or mobile device
  • Use strong password which are at least 8 characters long, combination of upper and lower case and include numbers and letters
  • If you suspect that someone has got hold of your details, tell us as soon as possible
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Your activity

  • Check that no-one's looking over your shoulder when using Anytime or Mobile Banking in public
  • Public WiFi hotspots are not always secure. Try to access Anytime / Mobile Banking on safer networks
  • Beware of unsolicited contact (email, phone call, text message, home visit). We will never ask you to pay money away from your account to protect yourself from a fraud
  • Review your account activity regularly and alert us immediately if you notice something unusual
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