I recently applied for an account online, how long will it take before I receive my pack?

Your account opening pack should normally reach you by standard post within five working days from the date of application.

I sent my application back, when will you open my account?

We will aim to open your account within 24 hours of receipt of application, subject to account opening procedures. We may need you to send us further photographic ID or address verification to allow us to open your account. Once your account is open we will send you a confirmation letter with your account number and sort code. If, as part of your application, you have chosen to register for Anytime Banking you will receive your customer number and activation code in the post so you can view and manage your account online.

I'm having trouble completing my application form, who can I contact to help me?

If you are having difficulty completing the online application you can contact us on 0845 301 4970 between 8am and 10pm, Monday to Sunday, and we will be happy to help.

Calls may be recorded.

I am sending in a cheque as an initial lodgment, who do I make it payable to?

You should make the cheque payable to yourself, for a minimum of £2,000.

Can my first lodgement be taken electronically from an account held at another bank?

No. Your initial lodgment can be taken from an existing Ulster Bank account or you can send us a personal cheque. You cannot send cash. Please note that your initial lodgment must be a minimum of £2,000. Once your account is opened it is possible to transfer money by a Standing Order or an electronic transfer from another bank into your Bonus Saver account from an account that has the facility to set up Standing Orders or electronic transfers.

How do I view my account once it has been opened?

You can view your account online through Anytime Banking or alternatively you can call into your local branch.