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Anytime Internet & Mobile Phone Banking Security Promise

Our priority is making your Anytime Internet Banking and Mobile Phone Banking experience as safe and secure as possible, so you can enjoy all the benefits of our service without any worries.

That's why we have introduced our online and mobile banking security promise. This is our commitment to you in the event of fraud and gives clear guidance on what you need to do to protect yourself.

We will work with you to keep you safe when you bank with us online or on your mobile phone. In the unlikely event that you do become a victim of fraud when using our Anytime Internet Banking or Mobile Phone Banking service we promise to refund any money taken from your account in full provided.

  • You never give your online or mobile phone security details to anyone else, including your Customer Number, PIN or Password.
  • You do not log-in to Anytime Banking using a Card-Reader device.
  • You follow the security requirements in our Anytime Internet Banking Terms & Conditions and Mobile Phone Banking Terms & Conditions.

For additional peace of mind we ask you to follow our additional security guidance:

  • Ensure you keep your computer security products (e.g. antivirus and firewall software) up-to-date and run regular security scans.
  • Download free Rapport security software today. This gives you an additional layer of security when you bank online by providing a secure channel between your device and the Bank
  • Use reasonable care when using online or mobile banking. For instance this may include, making sure you log off at the end of each session; not leaving your computer or mobile phone unattended when you're logged on to internet or mobile banking; and being aware of people looking over your shoulder when you're using mobile banking in public.
  • Do not use an account aggregation service (a service provided by another company that allows you to view all your bank details on a single website)
  • Inform us as soon as possible of any potential security breach
  • Remember to always access our online banking service by typing the full website address into your browser, and never click on any links within unsolicited emails which ask you to enter your security details.
  • If you lose your mobile handset ensure you cancel with your phone operator straight away.