Student account - Common questions
- What documents do I need to open a Student current account online?
- For my online application, I don't have any of the documents listed to prove my student status, identity or address. What can I do?
- I applied online but got a message to say that you couldn't deal with my query at this time. What do I do?
- I recently applied for an account online. How long will it take before I receive my pack?
- How do I view my account once you have opened it?
- I'm having trouble filling in my online application form. Who can I contact to help me?
- I sent my online application back. When will you open my account?
- I didn't choose an overdraft when I applied online for a Student current account, but would like one now. What do I do?
What documents do I need to open a Student current account online?
You'll have to provide one item as listed below to prove your student status.
| Student status table | |
|---|---|
| Your status | Type of proof |
| Students beginning a course this year who have a conditional letter of offer | A letter offering a conditional place from UCAS or a university or college |
| A letter from your local council or education authority confirming you are eligible for funding | |
| After exam results | A letter offering you a final unconditional place from UCAS or the university or college |
| An admissions letter | |
| A matriculation or registration card showing your current year of study | |
| Existing students or students with an unconditional offer (including gap-year students) | A letter offering you an unconditional place from UCAS or a university or college |
| A matriculation or registration card showing the current year of study | |
| An official letter from the university or college confirming your student status on a full-time qualifying course | |
By law we have to confirm the identity and address of all new and existing customers. For this application, we need the original of one item from the table 'Proof of your identity' and one item from the table 'Proof of your address', see below. You can use documents to confirm your student status to also confirm your address. We will return these documents to you after we have processed your application.
| Proof of your identity (originals only) You cannot use an item to confirm your identity to also confirm your address. | Proof of your address (originals only) You cannot use an item to confirm your address to also confirm your identity. |
| NHS medical card (You can only use this if you are under 18.) | University or college letter of acceptance or enrolment offer (This must confirm that you have been accepted onto the course.) |
| Birth certificate (You can only use this if you are under 18.) | LEA or Student Finance NI letter (This must show the address which is on the application form.) |
| Payslip (This must have been issued within the last three months and be from your current employer. It must show your employer's address or come with a letter from your employer showing their address.) | UCAS letter (This must show the UCAS application number and address which is on the application. We will not accept a downloaded UCAS statement you have downloaded from the internet.) |
| HM Revenue & Customs tax notice (for example, a notice of tax coding, tax demand, Disabled Person's Tax Credit, National Insurance contributions account statement or review of pay and tax information letter. This must have been issued within the last 12 months and be valid for the current or future tax year. We will not accept a P60 or a P45.) | Bank, building society or credit-card summary statement (no more than six months old) (We will not accept a statement you have downloaded from the internet.) |
| Benefits Agency notice letter or benefit book (for example, notice of Child Benefit, Working Tax Credits or Child Tax Credit, Disability Allowance, Income Support and Incapacity Benefit. This must have been issued within the last 12 months and be valid for current or future benefits. We cannot accept this if this address is crossed through or amended.) | Mortgage summary statement (must have been issued within the last 12 months) |
| Utility bill from a gas, electricity, phone or water company (The bill must have been issued within the last six months. We will not accept a mobile phone bill.) | |
| Local-authority bill (This must be an original council tax or rates bill or rent book issued within the last 12 months and must be valid either for the current financial year or the next one.) | |
| HM Revenue & Customs tax notice (see above) (You cannot use this to confirm both your identity and your address.) | |
| Benefits agency letter of notice or benefit book (see above) (You cannot use this to confirm both your identity and your address.) |
We will return these items to you by post. We cannot receive or send registered post. Please just use the standard post service. If you would prefer not to post these documents to us, you could open your account in your local branch.
For my online application, I don't have any of the documents listed to prove my student status, identity or address. What can I do?
If you are not able to give us any of the documents we need, please contact us on 0845 301 5106 for help. You can contact us from 8am to 8pm, Monday to Friday and from 9am to 2pm on Saturdays. Customers with hearing and speech impairments can contact us by Minicom number 0800 015 4422.
I applied online but got a message to say that you couldn't deal with my query at this time. What do I do?
If you receive this message, please just call into your local branch and staff will be happy to help you with your application.
I recently applied for an account online. How long will it take before I receive my pack?
Your account opening pack should normally reach you, by standard post, within five working days from the date of your application.
How do I view my account once you have opened it?
Once you've opened your account, we will automatically register you for Anytime Banking, and send you your new activation and pin code. Or, you can call into your local branch or use our cash machines to keep track of your finances. Your account will not operate any differently to an account you open at your local branch.
I'm having trouble filling in my online application form. Who can I contact to help me?
If you're having technical difficulties in filling the online application form in, for example an error message appears, you can contact us on 0845 3006 365. Our lines are open 24 hours a day to help you. Customers with hearing and speech impairments can contact us by Minicom number 0800 015 4422.
I sent my online application back. When will you open my account?
Once we've received all the relevant documents from you, we will usually open your account within 24 hours (depending on our procedures). Once your account is open, we will send you a confirmation letter with your sort code and account number. We will also automatically register you with Anytime Banking and send you your new activation and pin code so you can view and manage your account online. If you have been approved for a card, we will send it to the branch that you chose when you opened your account. You can call in to collect your card. It usually takes 10 days from the date we open your account for the card to reach your branch.
I didn't choose an overdraft when I applied online for a Student current account, but would like one now. What do I do?
Just call into your local branch and they will be happy to help you. Overdrafts are available to over 18s only, depending on your circumstances.
